Complains and Returns
Return
The customer has the right to return the product without giving any reason within 14 days from receipt of the goods. The customer may examine the goods as they would in a shop; a deduction may be made only for diminished value resulting from handling beyond what is needed to establish their nature, characteristics and functioning. Return possible after prior telephone or e-mail contact. Return costs are covered by the Buyer. The return form available on the website should be completed and sent to biuro@benchk.com or printed and sent by registered mail (with confirmation of receipt) to the company’s address: Benchmark Sp. z o.o., Hanasiewicza 15, 35-103 Rzeszów. Please attach the original purchase document (invoice).
Complaints
The customer has the right to make a complaint if the product received is damaged or defective. The basis for the complaint of the damaged product is the damage report drawn up in the presence of the courier and photos of the damaged parcel. The customer has the right to request a refund or replacement of the goods with a new one. In order to file a complaint about products purchased on the benchk.com website, please send a message to the following address: biuro@benchk.com or contact us by phone at +48 536 560 089.
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